The Purpose of an Appraisal Interview

The Purpose of an Appraisal Interview
61) Which of the following best describes the purpose of an appraisal interview?
A) training supervisors in the rating process
B) identifying potential interpersonal problems
C) providing constructive feedback to supervisors
D) making plans to correct employee weaknesses
E) discussing and scheduling training programs
62) You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible. Which incentive listed below would most likely be the LEAST effective option for maintaining satisfactory performance in this situation?
The Purpose of an Appraisal Interview
A) time off
B) small bonus
C) compliments
D) schedule flexibility
E) professional development
63) When conducting an appraisal interview, supervisors should do all of the following EXCEPT ________.
A) ask open-ended questions
B) talk in terms of objective work data
C) give specific examples of poor performance
D) write up an action plan with goals and dates
E) compare the person’s performance to that of other employees
64) When a supervisor must criticize a subordinate in an appraisal interview, it is most important for the supervisor to ________.
The Purpose of an Appraisal Interview
A) limit negative feedback to once every year
B) provide specific examples of critical incidents
C) acknowledge the supervisor’s personal biases in the situation
D) hold the meeting with other people who can document the situation
E) surprise the employee so he or she cannot develop excuses for poor performance
65) When an employee’s performance is so poor that a written warning is required, the warning should ________.
A) identify the standards by which the employee is judged
B) provide examples of employees who met the standards
C) be mailed to the employee and to an EEOC representative
D) provide examples of times when the employee met the standards
E) be written by a labor law attorney in accordance with federal guidelines
66) Based on corporate surveys, which of the following is a true statement?
A) Very few employers require any type of performance appraisal.
B) Very few employers conduct performance appraisals on an annual basis.
C) Most employers require a review and feedback session during the appraisal process.
D) Most employers use behaviorally anchored rating scales for performance appraisals.
E) Most employers link performance appraisals to employee pay raises and bonuses.
67) The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization’s goals is known as ________.
A) employee performance monitoring
B) strategic management
C) performance analysis
D) performance appraisal
E) performance management
68) Which component of performance management refers to communicating a firm’s higher-level goals throughout the organization and then translating them into departmental and individual goals?
A) role clarification
B) goal alignment
C) performance monitoring
D) direction sharing
E) developmental support
69) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The firm has nearly 80,000 employees in 22 countries. Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale. However, the firm’s CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven.
Which of the following, if true, supports the argument to replace Oshman’s traditional appraisal methods with the performance management approach?
A) Oshman’s competitors in the small appliance industry monitor the performance of their employees through electronic performance monitoring systems.
B) Oshman executives want to align the firm’s strategic plan with individual employee goals and development needs.
C) Oshman executives believe that upward feedback helps managers improve their own management style and interpersonal skills.
D) Oshman has experienced problems associated with central tendency and bias, and the firm wants to ensure that appraisals are legally sound.
E) Oshman uses management by objectives as a primary appraisal method and requires supervisors to develop SMART goals.
70) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The firm has nearly 80,000 employees in 22 countries. Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale. However, the firm’s CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven.
All of the following questions are relevant to Oshman’s decision to replace its traditional appraisal methods with the performance management approach EXCEPT ________.
A) What technology is available to help managers gain immediate access to employee performance data?
B) How would work procedures need to be modified to provide more frequent feedback to employees?
C) How would the firm’s mission and vision translate into departmental, team, and individual goals?
D) What methods would be most effective to keep employees’ goal-driven performance on track?
E) What procedures are already in place to effectively identify and measure critical incidents?

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