Order Total Quality Management Assignment

Posted: September 16th, 2022

Order Total Quality Management Assignment
Considering all above, if you were The Conrads, which steps should you take to proceed with a TQM implementation in terms of:
· How should you further empower the different employees’ categories (Staff, Groundskeeper and Front desk)? Do you feel their level of involvement is enough?
· Customer satisfaction. Which KPI´s could you implement for measuring it? Prioritize three of them and explain the reason of your choice
· Continuous improvement. Which processes do you believe could be more likely to improve?
· KPI´s implementation. Which other KPI´s (not related with customer satisfaction should you implement?
· Internal organization. Do you believe this functional structure could be aligned with the purposes of the Company? Do you agree with the hierarchical levels stated? Would you suggest hiring an external Manager? Why?
Documents expected (all to be submitted via Moodle):
· Wordcount: 2.000-2.500words
· Cover, Table of Contents, References and Appendix are excluded from the total wordcount.
· Font: Arial 11 pts.
· Text alignment: Justified.
· Harvard style in-text citations and bibliography
Submission: Week 4 – Via Moodle (Turnitin). Submission will be accepted until Sunday 21th of August 2022 at 23:59hrs (Barcelona’s time).
Weight: This task is worth 40% of your overall grade for this subject.
It assesses the following learning outcomes:
· Outcome 1: Critically evaluate the definition, concepts, principles and models of TQM in company context
· Outcome 2: Assess the contributions of the TQM approach in the creation of competitive advantage
Exceptional
90-100
Good
80-89
Fair
70-79
Marginal fail
60-69
Order Total Quality Management Assignment
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